Customer Service & Sales/Graphic Design
At Special Tees we are looking to expand our team! Come join a family of creative, hard working, and passionate team members. Customer Service team members help with all aspects of sales and customers service, including graphic design. The primary goal is to help serve our clients, coordinate with production, and reach target sales goals individually and as a team. This role is a mentally strategic, creative yet analytical position. Every day is exciting and full of rewarding creative operational strategy engaging clients all over the nation. Prior customer service experience in the screen printing, promotional products, or signage industry would be a great fit, however, other skills and experience could still qualify for consideration for this position. If you have history in any of these other industries or if you have a graphic design background with customer service, and you would like to see your hard work go from your computer screen to production then hand off to smiling customers on a daily basis, this may be a good position for you! We hire all team members with a 90 day temporary hiring period, and the potential to transfer into an official “Permanent” position at the end of the temporary time frame.
This Graphic Design/Customer Service and Sales position is hourly and could be part time or full time, depending on the needs of the business, to be discussed during the interview process.
Pay rate or Salary based on prior experience, amount of training required, and other applicable considerations.
Core Responsibilities
– Strategic planning, systematic organization, attention to detail, and thoroughness are required skills
– Must be STRONG and QUICK with Adobe CC
– Proficiency in Adobe Illustrator and Adobe Photoshop is a MUST
– Mastery of Typography, Drawing, and Illustration is crucial
– Must be good with communication of all types, verbal, phone, email, in-person
– Must be able to type minimum of 40 words per minute and have great perceivable energy via email
– Microsoft Word, Microsoft Excel, and Apple Mail/Gmail/Google Docs, Google Sheets
– Prior work experience in the screen printing, promotional products, or signage industry is a bonus
– Please be prepared to share your portfolio Experience with social media marketing would be a huge asset as well, but is not required for this position
– Additional Program/Application knowledge: Shopworks, InkSoft, ASI and ESP, WordPress
Qualifications and Skills
– Strategic planning, systematic organization, attention to detail, and thoroughness are required skills
– Must be STRONG and QUICK with Adobe CC
– Proficiency in Adobe Illustrator and Adobe Photoshop is a MUST
– Mastery of Typography, Drawing, and Illustration is crucial
– Must be good with communication of all types, verbal, phone, email, in-person
– Must be able to type minimum of 40 words per minute and have great perceivable energy via email
– Microsoft Word, Microsoft Excel, and Apple Mail/Gmail/Google Docs, Google Sheets
– Prior work experience in the screen printing, promotional products, or signage industry is a bonus
– Please be prepared to share your portfolio Experience with social media marketing would be a huge asset as well, but is not required for this position
– Additional Program/Application knowledge: Shopworks, InkSoft, ASI and ESP, WordPress
Additional Expectations
This role is primarily for Graphic Design/Customer Service, however, each team member supports each other in the following ways from time to time, as needed.
– All team members help support production needs from time to time.
– Must be able perform repetitive motion behaviors with arms, wrist, back, and shoulders.
– Requires the ability to lean over tables in order to fold garments
– All team members help count and inventory goods pre and post production in order to ensure quality standards are met
– All team members understand and can order goods and supplies per customer order and inventory needs from time to time
– All team members can help with production needs including exposing and rinsing screens and helping with the print process from time to time
– All team members help with shipping and receiving by monitoring UPS and USPS from time to time
– Web development experience would be a great asset but is not required
– Experience with increasing sales through social media strategies and email marketing would be a bonus
– May be asked to drive for work purposes from time to time
– Helps with some specific garment decoration such as vinyl application, patch application, and digital printing
Benefits
– Relaxed/Casual Dress Code
– Family team atmosphere
– Creative peers
– Days off include: New Years Day, Easter, Memorial Day, 4th of July, Thanksgiving, Christmas Eve, and Christmas
– Flexible schedule
– Employee discount on goods through our wide network of vendors
– Full time positions/Permanent Status qualify for the following paid holidays: New Years Day, Easter, Memorial Day, 4th of July, Thanksgiving, Christmas Eve, and Christmas
– Full Time positions/Permanent Status: one week paid vacation first year (after 90 day temp period) and two weeks paid vacation second year
– Part time: Flexible schedule
– Retirement Plan and matching up to 3% (Eligible after the first year of employment)
