We want to make sure we get your design right the first time! Multiple changes or additional modification requests after-the-fact, creates a lot of extra work. Please make sure you have all the details of your design customization clearly presented up front. Make sure your typed names list accurate. Make sure you are requesting what you want and you can avoid potential art fees. We greatly appreciate your understanding and look forward to getting your proof knocked out!
Acceptable file types for your school mascot or school logo must be in vector format such as file types ending .ai, .svg, or .eps. These file types allow for your artwork to be enlarged or decreased without pixelation, deterioration, or blurring. File types such as .jpg or .png should be avoided as these are usually files intended to be used for web and are low resolution which does not typically work well when enlarged for your design. In the event you only have access to a .jpg or .png, let us know. If the file is large enough, we may be able to use it, but in other cases, we may need to charge an art fee to rebuild it. We can advise when you send us your file.
If you are not ready to place your order now, but need a custom pre proof ahead of time to show off or present to your principal, a small deposit is required to cover art time since there is not yet an order. This deposit can be put towards the order balance or refunded* via check *as long as the order is placed within 30 calendar days of the pre-proof being emailed to you. The final order also must be fully approved promptly within 5 days after submission. Working on your requests is our passion and an honor. We will start the design process as soon as the deposit has been received. Please allow 1-3 business days for custom pre-proof requests.Thank you for understanding that custom art or multiple versions of a simple pre proof takes time. A deposit that is not refunded ultimately accounts for our employee time and helps protect our business when no order is placed for the requested artwork. Thank you for your understanding.
Avoid copy change fees by proof reading your list and making sure it is ready for us to use in your design. Be sure you have provided all details of your design customization ahead of time. Adding elements or changing elements after we have worked on your artwork may incur an art fee for the revision time.We strive to make sure each typed name appears in-full at least one time within your design. This means we try to make sure "Sarah Smith" is all on one line and not "Sarah" on one line and "Smith" on the beginning of the next line. Please be sure to only send us your proof-read, final version of your names list. Removing or adding just one name out of the batch after we have created your proof can lead to hours of additional work to adjust all the names again to fit. If you artwork needs a revision due to inaccurate names that is not due to our error, an art fee of $50 will apply. Please make sure to consider if your formatting is for First Name/Last name. If the last name appears first in your format, it will appear that way in your artwork.If you have specific elements or details, we need to know everything you want up-front, before we start your design customization. If you want additional changes or modifications after we modify your design, no problem. Please keep in mind that every revision or change after-the-fact can double the time required to make your proof. Changes or art time may apply if you need additional changes or modifications after we have already built your design to your specifications. We will be happy to advise ahead of time in such circumstances.
We look forward to customizing your designs to your specifications and vision. We are happy to make changes as you see fit, but if you request a special custom design, then change your mind and request a different customized design, an art fee will apply for $50. In some complex cases the cost may be more. Art time is considered on a case by case basis. We will inform you if this may apply before proceeding. Avoid such art fees by scheduling a quick phone consultation with one of our team members so we can make sure we have your design customization details 100% before we start. Any changes to the proof that are necessary due to our fault or error will not incur an art fee for the revision. If you request to have a front AND back design, then eliminate one of the designs and decide to only do the front-only (after we worked on the customized design), a $50 art fee would apply for our time on the one design that was not used.
If you cancel your order after we have worked on your custom artwork, any refunds, or returned payment will be via check, and will be the total value of the order minus $50/ per design. This is because artwork is free for an order, but is not free without an order. Thank you for your understanding!Cost of $50/design: If your order was for a front design on a batch of shirts and the total comes to $500, if you cancel your order after we prepared the custom artwork, we will provide a refund via check for $500 (minus) - Art time of $50. So the refund would be $450.If your order was for a front design AND back design, then the refund would be for$500 (minus) - Arti time of $50 for the front design AND (minus) - Art time of $50 for the back design. So the refund would be $400.If the Principal or Admin Secretary authorized to bill the school for art time, if an order is not placed, billed time will be based on $50/design unless otherwise specified and an invoice will be sent to the school for payment for the art time. A signed approval from the Principal or Admin Secretary will be required prior to starting any custom artwork that may be billed later.