Sales/Customer Service Position

At Special Tees we are looking to expand our team! Come join a family of creative, hard working, and passionate team members. This position could be for part time or full time or management/full time. If you have a history of customer service, sales, graphic design, management, or experience working in the screen-printing, embroidery, or promotional products industries, we may have the perfect position for you!

The primary focus of this role is maintaining our current customer base while expanding and adding new customers through excellent service, communication, and follow-up. 

Pay rate or Salary based on prior experience. 

Core Responsibilities Snapshot

- Assist with customer service via telephone, email, and face to face interaction
- Drive sales growth through email correspondence, customer follow-up, and creative marketing strategies
- Build quotes, orders, and provide recommendations for customers
- Track sales, review invoices, and maintain sales data entry
- Analyze business reporting and create strategy for targeted sales growth
- Provide reporting and review needs of the business with manager on a daily basis
- Count and inventory goods pre and post production in order to ensure quality standards are met
- Coordinate and establish working relationships with our large network of suppliers and manufacturers via phone and email
- Order goods and supplies per order and inventory needs
- Manage production schedule on a daily and weekly basis to ensure orders are printed and shipped in a timely manner, also help with production tasks as needed
- Work hand-in-hand with design team to ensure timely delivery of proofs and other art needs
- Help with shipping and receiving by monitoring UPS and USPS
- Assist with other general office and business needs, such as office organization and cleanliness, mail, bank deposits, and purchase orders
- Expand and develop online program during down time (no experience required)
- A background or general interest in graphic design, or experience with Adobe Creative Cloud Suite would be a great asset but is not required
- Experience with increasing sales through social media strategies would be a bonus

Additional Expectations

- This position requires a flexible and energetic personality who loves customer service and driving sales
- Ability to manage competing priorities and adjust to the ever-changing needs of the business is a must
- Should enjoy collaboration and communication of all types
- May need to help support production needs from time to time. Must be able perform repetitive motion behaviors with arms, wrist, back, and shoulders. Requires the ability to lean over tables in order to fold garments.
- Must be able to lift boxes that weigh up to 40lbs and help customers load their cars with orders
- May be asked to drive for work purposes from time to time

Qualifications and Skills

- This position requires former sales experience, customer service, or management in a sales environment
- Must have a demonstrated history of driving sales and sales growth
- Strategic planning, systematic organization, attention to detail, and thoroughness are required skills
- Background in graphic design would be a huge bonus. Please be prepared to share your portfolio if this applies
- Experience with social media marketing would be a huge asset as well, but is not required for this position
- Microsoft Word, Microsoft Excel, and Apple Mail/Gmail
- Additional Program/Application knowledge (not required, but would be a bonus):
Shopworks, InkSoft, ASI and ESP, Adobe Creative Cloud (specifically Adobe Photoshop CC, Adobe Illustrator CC, and Adobe Acrobat), and group office calendar solutions applications

Benefits

- Relaxed/Casual Dress Code
- Family team atmosphereNights and weekends off
- Creative peersEmployee discount on goods through our wide network of vendors
- Full time positions qualify for the following paid holidays: New Years Day, Easter, Memorial Day, 4th of July, Thanksgiving, Christmas Eve, and Christmas
- Full Time positions: One week paid vacation first year (after 90 day temp period) and two weeks paid vacation second year
- Part time: Flexible scheduleFull Time is 40-45 hours average